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As a small company we understand what challenges you are facing. It is no surprise to many of our visitors that we are one of many who are in the I.T. services business. While it may be true that you can find a multitude of companies or people who can assist you with your computer systems, over the past 10 years, we’ve had the time and have devoted the energy to separate ourselves from our competition in many ways; All ways in which we feel our offering is better than anyone else in the market place.
Our Focus
Glancing through our competitor’s websites, one of the first things that you’ll notice is that that they have many different I.T. business practices, and many of these practices don’t complement one another. For example, you might find a firm who does Network Infrastructure, Software Development, and Website Development all under one roof. If the firm has many hundreds of employees and divisions, then this feat can certainly be accomplished, but if the firm has 50 or less employees, and they’ve got multiple non-complimentary business practices, how we do they do any one of these? They would like to be all things to all people.
Our approach is different.
At Frontrow Networks, we stick to one discipline, and execute perfectly, every time. This is why as we grow our service offerings, they all align under our core business of I.T. Support and Consulting. For those of you who have read the book “Good to Great” by Jim Collins, we consider this to be our “Hedgehog Concept.” In short, for the past 14 years, we’ve been developing, improving, and refining our service delivery methodologies to see to it that our clients are provided with the best possible value and experience.
Our People and How They Get Here
If you ask any company how they are different from another company, they will say “their people.” Most of them will fall back on their experience, while many of them will have a hard time articulating what exactly they mean when they say that their people make them different. Our story begins with our recruitment process. After a candidate goes through roughly 12 hours of interviewing for a technical position within our team, they have about a 1 in 3 chance of receiving an offer from our firm.
We begin by screening roughly 200 resumes for a particular technical position. From those 200 resumes, we have gotten very proficient at evaluating characteristics of a resume that appeal to us. It is a delicate balance of the candidate’s ability to define their objective, their technical expertise, their years in the business, their length of stay at each previous employer, the types of I.T. positions they’ve held previously, and their location relative to our need.
This process allows us the greatest level of assurance possible that we’ve got the right person joining our firm. Not only by passing each level of our screening process, but by enduring this process in and of itself, we are certain that this candidate is serious about joining our team, and that solidifies our decision to pick a particular candidate.
Technology Management
In order to provide the greatest amount of value to our clients, we have to deliver more than just a skilled technical resource who knows how to implement a new system, or fix a complex issue. Our value is the partnership that we create with our clients, and this is strengthened by our ability to “Map I.T. to the Business.” It takes a different kind of company to be able to offer up the brightest technical resources around and at the same time, offering a resource that has years of experience in business, and can precisely solve business issues and create business efficiencies, by leveraging technology.
Our Technology Partners & Their Support
We receive several calls a week by a new company wanting us to sell their new product or service. At Frontrow Networks, we believe that the “best of breed” are called so for a reason, and the technologies that we adopt are only best of breed. Our “TAP” or technology adoption process is similar to that of our recruiting process. Before we officially support a new Technology Partner, we look long and hard at the company, their position in the industry, and most importantly, the support that they are going to provide us on the backend. We go deep with our Technology Partners and ensure that our people are trained on their products, and that we are at the “top of their food chain” such that we get the support and the resources that we need from them. At the end of the day, our clients can rest assured that the recommendations that we make are supported by research, and a firm commitment between our firm and those with whom we partner.
Back Office Support Staff
Our team goes substantially deeper than our client facing resources. In the back office, we’ve got a passionate management team committed to the growth and continual improvement of our firm, a full time help desk, research and development staff, and redundant resources in our critical departments such as scheduling and procurement. Our investment into our back office further assures our clients that we’ve got the resources and responsiveness that is crucial to the success of their business.
If you would like to know more about how we can be of value to your organization, please contact us today.
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